5+ years of experience in digital and physical product design
Currently optimizing business operations with digital tools
Mentoring the next generation of UX designers
Arrive had difficulty tracking exceptions in a shipment’s journey. I created a tool to improve accountability and visibility saving Arrive Logistics $2-6 million annually.
I led design efforts, performed user research, created prototypes, held stakeholder meetings to ensure the team was aligned in the product vision.
I collaborated Product, Data, Eng, and Onboarding teams to create an initiative that goes beyond the digital tool.
We tracked major actions in the tool to analyze pitfalls within our exception management process to make scaling easy.
Arrive’s UI had a lot of content-heavy tables. I built a component to eliminate horizontal scrolling without any loss in content.
I worked with design leadership to establish new interactions for the design team to follow going forward.
I collaborated with 11 designers to ensure that Data Row will promote consistent interactions across our product.
Our property managers were overrun with administrative tasks. I created a workflow automation tool to empower Ops to create their own workflows, reducing manual tasks by 50%.
I worked hand in hand with stakeholders, engineering, and product to shape the future of this product
Game-changing release highly adopted by users. Ops created 70 workflows in the first couple weeks.
Our Ops team had trouble selecting the right people for the right job. I designed a tool to select the best vendor - speeding up service requests by 30%
I worked with the Data team to ensure that the algorithm intelligently recommended the right vendor for the right job
We collect data when users deviate from our top selection to build a better algorithm.